This compilation of life stories of people seeking treatment for illnesses accurately portrays the many aggravating factors that patients (and their families) face, along with their disease, as they encounter the U.S. health care system. The essays confirm the poor communication that often exists between health care providers themselves, providers and their patients, and representatives of agencies and payers. The book includes poignant descriptions of the effects of inadequate resources, lack of staff, multiple errors, and unsafe conditions within hospitals and other agencies that provide health care. – S. C. Grossman