Frequently Asked Questions

Questions? Start Here.

  • How do I prepare for the webinar?

    We usually open the webinar 3-5 minutes prior to start time (see webinar invite) so you can check your audio settings and make sure everything is working properly on your end. The host will welcome everyone and ask you to introduce yourself and share where you’re joining from in the text-based chat. Participation in the chat is optional.

    The actual webinar program usually gets rolling five minutes after the start time. This is also when the recording starts if you watch the video afterward.

    No one can hear you or see you during the webinar. The only people who are visible and can be heard during the webinar are the instructor and host.

    Audio Settings:
    If you’re unable to hear any sound during the webinar, please look at the bottom left of your Zoom window for Audio Settings, and click the small arrow to check your settings.

    Getting familiar with the Zoom software

    There are several ways to interact with the presenter and other students during the webinar:

    *Live chat

    *Formal Q & A window

    Live Chat:
    The live chat is where you can exchange messages in real time with other students attending the webinar, as well as the instructor and host. Usually your chat visibility defaults to just the presenter/panelists. If you want everyone attending to see your chat message (and most people do), then you need to select “everyone” or “all panelists and attendees” in the chat window.

    How to banish the chat:
    We encourage you to make use of the live chat throughout the webinar because it’s one of the great benefits of joining the live event. However, some find the chat distracting and would like to turn it off. As of today, Zoom doesn’t allow students to disable the chat, but there is a way to effectively “banish” it if you do not want to see it:

    1. Click the Chat icon at the bottom of the Zoom window
    2. When the Chat appears on the side of your window, click the small arrow icon and select Pop Out, which separates the Chat into its own free-floating window
    3. Then, using your cursor, drag the Chat off the side or bottom of your screen

    Formal Q & A:

    All webinars include time for Q & A with the presenter. This will be included in the recording.

  • How can I download the webinar recording?

    In most cases, unless you see the download arrow under the recording window, you will not be able to download the recording. You will have ongoing access to the recording link to view at your leisure. You can download any supplemental materials provided by following the links in the webinar recording description. The recording will be sent to you three days after the live event.

  • I did not receive the recording for a webinar. Can you re-send it?

    Yes, we’re sorry this happened. These messages are sent from “[email protected]” and sometimes go missing. Please email us and we’ll respond with a link to the recording.

  • When will the recording be available?

    We ask for 3 days to send you the recording. If you do not receive it within that time frame, please contact us and we’ll assist you.

  • Can I still register for [x] webinar?

    If the webinar is not marked “sold out,” you can still join.

  • I did not receive the link to join an upcoming webinar. Can you send it?

    Yes, please email us and we will re-send you this email and confirm when we’ve done so. (We know it’s frustrating! These emails are sent from Zoom software and sometimes get blocked or sent to spam).

  • Will there be closed-captioning or a transcript of the webinar?

    Zoom’s live transcription feature can automatically provide captions. When you join a live event, you will see a notification above Live Transcript in the meeting controls, informing you that this service is available. Click Live Transcript , then select Show Subtitle. You can also click View Full Transcript to view the transcript in the side panel of the meeting. We will provide the transcript with the recording materials (these are not always accurate).

  • Will I need to install any software?

    The webinar link will prompt you to join a Zoom webinar. You will not need a Zoom account or to install any software. As long as you have a good internet connection, you should be able to join the webinar. For troubleshooting questions, please refer to Zoom’s support page.

  • What video conferencing program does CNF use for their webinars?

    We use Zoom. After you register for the webinar, you will receive an email*with a link to the live event.

     If you do not receive this email within 1 hour of registration, please contact [email protected]

    *That email is coming from [email protected]. If it doesn’t seem to arrive, be sure to check your spam folder. (Gmail users, also check your webmail’s Promotions tab.)

  • I’d like to attend a webinar but have a conflict. Will the program be offered at another time?

    Our webinars are usually presented on Wednesday at 2:00 pm Eastern time. We send out a recording of the webinar to everyone who registers, and you may watch the recording at your convenience. If you miss registering for a webinar, we sometimes repeat topics and/or schedule the same presenter. The best way to remain informed of our upcoming programming is to sign up for our newsletter and choose education updates. You can do so here.

  • How do I get a copy of the presenter’s slides?

    If the presenter grants permission to make their slides available, these will be included as supplemental materials found in the webinar recording description. You can download all supplemental materials provided. You will have ongoing access to the webinar recording link. In most cases, you will not be able to download the recording.

  • Are the webinars interactive?

    There are several ways to interact with the presenter and other students during the webinar:

    *Live chat

    *Formal Q & A window

    Live Chat:
    The live chat is where you can exchange messages in real time with other students attending the webinar, as well as the instructor and host. Usually your chat visibility defaults to just the presenter/panelists. If you want everyone attending to see your chat message (and most people do), then you need to select “everyone” or “all panelists and attendees” in the chat window.

    How to banish the chat:
    We encourage you to make use of the live chat throughout the webinar because it’s one of the great benefits for joining the live event. However, some find the chat distracting and would like to turn it off. As of today, Zoom doesn’t allow students to disable the chat, but there is a way to effectively “banish” it if you do not want to see it:

    1. Click the Chat icon at the bottom of the Zoom window
    2. When the Chat appears on the side of your window, click the small arrow icon and select Pop Out, which separates the Chat into its own free-floating window
    3. Then, using your cursor, drag the Chat off the side or bottom of your screen

    Formal Q & A:

    All webinars include time for Q & A with the presenter. This will be included in the recording.

  • Are recordings of the webinars available?

    Everyone who registers for a webinar receives a recording three days following the live event. We do not sell recordings of prior programming.

  • Do you offer any scholarships?

    Unfortunately, we do not offer scholarships at this time. However, most programming has an early registration price. Sustaining and Supporting subscribers receive an additional 10% discount. You can learn more here.