Frequently Asked Questions

Questions? Start Here.

  • Will there be closed-captioning or a transcript of the webinar?

    We will provide closed-captioning upon request. Please contact us at least a week prior to the webinar to allow time for scheduling with a captioner.

  • Will I need to install any software?

    The webinar link will prompt you to download the GoTo Opener. For troubleshooting questions, please refer to GoTo Webinar’s support page: https://support.goto.com/webinar

  • What video conferencing program does CNF use for their webinars?

    We use GoTo Meeting. After you register for the webinar, you will receive an email with a link to the class.

  • Is there a preferred browser for viewing the webinar?

    Yes: Chrome tends to work best with the GoTo Webinar software.

  • I’d like to attend a webinar but have a conflict. Will the program be offered at another time?

    Our webinars are usually presented on Wednesday at 2:00 pm Eastern time. We rarely repeat webinars, but we do send out a recording of the program to everyone who registers, and you may watch the program at your conviencence.

  • How do I get a copy of the presenter’s slides?

    If the presenter grants permission to make their slides available, these will be included in the email sent to participants after the webinar is completed.

  • How can I get help with any technical difficulties during a webinar?

    You can call LogMeIn’s GoTo’s techincal support number at 1-833-851-8340 or 1-805-617-7080. Have the Webinar ID number handy, which you’ll find in the registration email.

  • Are the webinars interactive?

    GoTo Webinars have limited interactive capabilities. Participants may submit questions via the GoTo meeting panel during the webinar, and the moderator will pose questions as time permits at the end of the presentation.

  • Are recordings of the webinars available?

    Everyone who registers for a webinar receives a recording following the program. We do not sell recordings of prior programming.

  • Do you offer any scholarships?

    Unfortunately, we do not offer scholarships at this time.

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